• Verizon Ellipsis Jetpack Recall

    Verizon issued a recall in cooperation with the U.S. Consumer Product Safety Commission on the Ellipsis Jetpack MHS900L, MHS900LS, and MHS900LPP mobile hotspot devices. This action is in response to reports that the lithium-ion battery in the hotspots may overheat, potentially posing a fire and burn hazard.

    Verizon Ellipses Jetpack Mobile Hotspot Device

    The Kent School District (KSD) Customer Support Center will reach out to impacted families, students, and staff to replace these recalled devices as quickly as possible. As this is a national recall, we expect there to be potential shortages with supply that we are working to offset. 

    Please contact us if you have any questions or concerns. 

    Pick Up a Free Hotspot from KSD

    Kent School District (KSD) distributes free Wi-Fi hotspots for our students and families in need at select locations on Wednesdays while supplies last.

    Service times and locations are subject to change. Please refer to this webpage before you visit.

KSD Hotspot Distribution Events

Frequently Asked Hotspot Questions

  • How do I find the Wi-Fi name and password for my hotspot?

  • How do I connect my KSD laptop or another device to my hotspot?

  • How do I get support for my Kajeet SmartSpot?

  • Does my hotspot have a data limit?

  • How do I check if my hotspot is at its data limit?

  • How do I request more data if I have multiple students using one hotspot?

  • Is KSD going to increase hotspot data limits for all students?

  • What if my hotspot does not have coverage or coverage is poor where I live?

  • I get good cellular reception, but the hotspot works poorly in my home. Why is that?

  • Do the hotspots filter websites and content?

Contact Us

Last Modified on May 24, 2021