Tech support is available to KSD students, families, and staff on school days from 7:00 a.m. to 7:00 p.m.

• Email CustomerSupportCenter@kent.k12.wa.us.
• Call (253) 373-7030.

We can help with:

• Logging in on KSD devices or platforms (laptop, Skyward Family Access, Office 365, etc.).
• Troubleshooting issues with KSD hardware (laptops, printers, etc.).
• Resolving issues with KSD software (Office 365, Canvas, etc.).

• Canvas for families
• Canvas for students and staff

Visit the Canvas area of the Digital Learning Toolkit to learn more about this learning management system.

Find answers to frequently asked hotspot questions.

Learn how to log in to a KSD laptop and establish a WiFi connection at home.

Pick up a free hotspot from KSD at select schools during free meal distribution on Mondays (while supplies last) or take advantage of other free or low-cost internet options. Learn more about Home Internet Access.

No. KSD laptops cannot be connected to home printers. Please use your home computer to print using one of the following options:

1. Save the file on a thumb/flash drive and then print from your home computer.
2. Email the file to your student Outlook email account and then access using web-based Outlook on your computer to print.

1. Plug the laptop in, hold the power button for 30 seconds, then press the power button again.
2. If that does not work, check your power cable. Make sure the main cable is plugged securely into the power brick and then plug it back into the wall.
3. If neither of those work, schedule an appointment to have your laptop repaired or to swap it out with a replacement. Due to extremely high demand, appointment slots are limited. We are working to increase available times.

The laptop power cord has two parts: the main cable and the power brick. Make sure the main cable is plugged securely into the power brick and then plug it back into the wall. If that does not work, schedule an appointment to have your power cord replaced. Please know that due to extremely high demand, appointment slots are limited. We are working to increase available times.

Schedule an appointment to return a laptop. Please know that due to extremely high demand, appointment slots are limited. We are working to increase available times.

• Visit the Skyward Family Access login page.
• Email CustomerSupportCenter@kent.k12.wa.us if you need help with your username.
• Follow the instructions to reset your Skyward Family Access password if you have forgotten it.

Kent School District (KSD) uses filtering software that operates on all devices, whether students are at home or at school. All filtering and internet safety protections are age- and grade-level appropriate and have been implemented in compliance with the Child’s Internet Protection Act (CIPA).

Even though internet traffic is filtered on Kent School District devices, it is a good idea for parents and guardians to be aware of what activities your students are engaged in online as an additional measure of safety for students. We embrace parent engagement in their student’s education and development of personal responsibility.

• For more information about the appropriate use of electronic devices, please refer to Electronic Resource Policy 2022 and Procedure 2022P.
• For more information on grade-level specific Internet Safety resources visit Common Sense Media Family Engagement Resources.

All internet traffic, including email and file storage, on district resources is logged and can be reviewed if concerns arise. Students may be able to delete their browsing history on the laptop, but all internet activity is also logged centrally at the district office whether students are at home or at school.